FAQ

Why does the telecom business hall use a touch one machine?

Source: KONWHAI TOUCHAuthor: KONWHAI Date: 2020-06-03 Click:

  •      As an input device, the touch all-in-one device has many advantages such as ruggedness, fast response, space saving, and easy communication. The infrared touch screen used by the touch all-in-one machine uses the infrared matrix densely distributed in the X and Y directions to detect and locate the user's touch. Users only need to touch the screen of the machine with their fingers to quickly get the information they want, thus making the human-computer interaction more straightforward.
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  •      According to the size of the touch screen and the software, such as public information query, advertising display, media interaction, conference content display, and offline experience store product display can be realized. Telecommunication business halls can use touch one machine to reduce the queue time and allow users to self-check related services and payment lists.
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  •      So, why does the telecom business hall use a touch one machine? KONWHAI touch one machine manufacturer technical staff will analyze and answer for you.
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  • Why does the telecom business hall use a touch one machine?

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  •   Analysis of the reasons for using the touch all-in-one in the telecom business hall: 
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  • 1. Demonstrate new telecom services and enhance brand image
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  •      The telecom business hall gives us the feeling of being noisy, which is very disturbing in this environment, and the sales staff in the business hall does not have too many opportunities to recommend related businesses. In the business hall, the self-service touch query all-in-one machine is used. The touch all-in-one machine can display the content that the telecommunications company wants to recommend in the form of pictures, audio and video, which can be seen by customers the first time. The use of a touch all-in-one machine allows customers to pass the time, but also to satisfy customer curiosity, experience more packages, thereby improving performance and improving the telecommunications brand image.
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  • 2. Share the workload of salesperson and save time
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  •      There are many types of business in the general telecommunications business hall, and the corresponding customer consultation volume is also large. If there is no self-service touch inquiry machine, customers will consult the salesperson when they have questions, so that when there are many people, it will be a waste of time. If there is a self-service touch all-in-one machine, customers can go to the top to check their own problems. If they are not found, then they can find service personnel, which can reduce the work pressure of the service personnel, increase the customer's good experience, and can reasonably use and arrange customers. Own time.
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  • 3. Application queuing and calling machine automatic queuing
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  •      There will be one or more automatic queuing numbering machines in the business hall. The automatic queuing numbering machine is also a type of touch one machine. Kang Weihai touch one machine develops a reservation queuing numbering system. After the customer can get the number, Go to the neighborhood to play, come back when you are close to yourself, the phone can show a few people in front. This is very good for the customer experience, does not waste customer time, but also makes the business hall environment more comfortable, fewer people quiet, and smoother service.
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